Creative Problem Solving & Decision Making

Please see below an outline for our Creative Problem Solving & Decision Making course, which is available as an in-house training course for your staff. The course will be tailored to your company needs.

5 Day Course

Day One

Creativity Tools

• Improving a product or service – Reversal and SCAMPER
• Creating new products, services & Strategies – Attribute Listing, Morphological Analysis & matrix Analysis
• Generating many radical ideas – Brainstorming
• Making creative leaps – Random Input
• Widening the search for solutions – Concept Fan
• Looking at problems from different perspectives – Reframing Matrix
• Carrying out thought experiments – Provocation
• A simple process For creativity – DO IT
• A powerful integrated problem solving process – Simplex
• Subconscious problem solving

Day Two

Tools for Understanding Complex Situations

• Appreciation
• Drill down
• Cause & Effect Diagrams
• System diagrams
• SWOT analysis
• Risk analysis and risk management
• Porters Five Forces
• PESTLE analysis
• Value chain analysis

Day Three

Problem Solving

• Background
• Definition
• Problem solving styles
• Steps in problem solving
• A personal application and case study
• 10 tips to improve tour problem solving

Day Four

Decision Making

• Introduction
• A framework for decision making
• Decision support analysis
• Psychology of decision making
• Communicating a decision

Day Five

Techniques for Effective Decision Making

• Pareto analysis
• Paired comparison analysis
• Grid analysis
• Decision tree analysis
• PMI
• Force field analysis
• Six thinking hats
• Cost/benefit analysis

Download PDF – Creative Problem Solving & Decision Making

To discuss your training requirements and how this course can work for you, please contact us.