Management Skills

Please see below an outline for our Management Skills course, which is available as an in-house training course for your staff. The course will be tailored to your company needs.

3 Day Course

Day One

Setting the scene and key skills

• Developing confidence and motivation
• Time management
• Stress management
• Project Management
• Quality Management

Day Two

Communication

• Objectives
• Building relationships
• Ego states
• Body language
• Communication as a two way process
• What makes an effective listener
• Effective listening techniques

Negotiation and Working with Conflict

• Objectives
• What is negotiation about?
• Types of power
• Tactics in negotiation
• Competitive negotiation
• Collaborative negotiation
• Communicating in difficult circumstances
• Conflict management

Day Three

Financial Tools

• Budgeting
• Understanding Financial Statements
• Net Present Value and Internal Rate of Return
• Breakeven Analysis and Operating Leverage

Presentation Skills

• Objectives
• Delivering your presentation
• One way and two way presentations
• Checklist for presentations
• Practical exercise

Download PDF – Management Skills

 

To discuss your training requirements and how this course can work for you, please contact us.