Dealing with Difficult People: 1 Day Workshop

Please see below an outline for our Dealing with Difficult People: 1 Day Workshop, which is available as an in-house training course for your staff. The course will be tailored to your company needs.

OVERVIEW
Do you find it difficult, even impossible, to work with some people? They are rude, impatient, emotional persistent or aggressive people? Do you come home stressed out from work having had to work with difficult people all day?

If so this course will enable you to control your moods by not allowing others to give you negative feelings. You’ll learn how to control your anger and stress levels and obtain a psychological edge by improving your people skills. You will learn strategies for coping with challenging personalities. Even the most troublesome individuals can become manageable when you understand what causes undesirable behaviour.

COURSE OUTLINE
Topics covered include:

• Understanding behaviour and its effects
• Changing difficult behaviour
• Preventing difficulties
• Dealing with manipulators
• Basic communication skills
• Dealing with difficult clients
• Dealing with difficult supervisors, co-workers and sub-ordinates
• Encouraging desirable behaviour

Tools and exercises will be provided so that you can practice the techniques and strategies covered in the course.

Download PDF – Dealing with Difficult People – 1 Day

To discuss your training requirements and how this course can work for you, please contact us.