Communication and Influencing Skills

Please see below an outline for our Communication and Influencing Skills, which is available as an in-house training course for your staff. The course will be tailored to your company needs.

Communication

• Communication requires care
• Connecting with people
  • Technology
  • Time intensity
  • Diversity
  • Liability
• ABC of constructive communication
• Managing perceptions
• Frame of reference factors
• Choosing words with care
• Controlling your voice
• Conveying visually
  • How NLP can help
  • Emotional Intelligence
• Understanding differences
• Types of communicators
  • Movers and shakers
  • Narrators
  • Care givers
  • Map makers
• Though patterns
• Using profiling wisely
• Connecting with employees
• Act, look, Listen
• Giving good communication
  • Planning
  • Communicating
  • Feedback
• Correcting and praising
• Giving feedback
• Dealing with disturbances
• Managing aggression
• Helping passive communicators
• Resolving conflicts
• Handling meetings
• Giving presentations

Influencing

• Power of influence
• Empathy + Sincerity = Persuasion
• Intrapersonal intelligence
• Interpersonal intelligence
• Being a good listener
• Speaking and thinking
• Overcoming bad habits
• Giving attention
• Body language
• Paralanguage
• 7 – 38 – 55
• Spatial relationships
• 9 techniques of influencing
• 8 ways to get what you want

Course will be interactive involving case studies and role plays

Course Profile – communication and influence -3 Days

To discuss your training requirements and how this course can work for you, please contact us.