The Professional Administrator

Please see below an outline for our The Professional Administrator course, which is available as an in-house training course for your staff. The course will be tailored to your company needs.

Introduction

Progressing as a Professional Administrator requires you to continually build behavioural, people and professional skills.  This course is designed to give you a better understanding of the skills needed for you to excel in a business environment. 

Programme Objectives

Having completed the programme the participants should be able to;

• Build and improve on existing skills
• Enhance their standing in the business
• Learn to think as a manager – planning, organisation & decision making
• Have the skills to perform to a high level
• Communicate effectively at all levels
• Use methods and tools that make it easier to meet their responsibilities

Method & Approach

This programme will be interactive and practical giving participants a mixture of learning through discussion, exercises, role play and plenty time to practice learnings.  The programme will be supported with a workbook.

Who should attend?

Administrative professionals, office managers, executive secretaries and other staff wishing to improve their performance and enhance their standing within the business.

Day 1

Building on existing skills

• What is your role?
• Ways to become proactive
• Attitude is everything
• IMPACT at work
• Improved customer service skills
• Making a long term plan to create a great office
• Organizational skills
• Mind Mapping

Day 2

Personal effectiveness

• Understanding and clarifying purpose, vision and mission
• Setting SMART goals
• Techniques to improve your skills
• Assertiveness at work
• Discuss how you can expand your knowledge of the business
• Change always happens – how to deal with it

Day 3

Improving communication skills

• Communication skills
• Different styles of communication
• Barriers to communication and solutions
• Discuss ways to improve your confidence
• Keys to relationships
• Understanding different personality types and how to deal with them
• Written communication skills
• Oral communication skills
• Influencing & Persuasion skills

Day 4

Time management, planning & problem solving

• Effective time management techniques
• Planning methods
• Problem solving techniques
• Decision making tools
• Managing meetings effectively

Day 5

Developing as a professional

• Motivation
• Professional image
• Leadership skills
• Neuro Linguistic Programming (NLP)
• Emotional Intelligence
• Your Professional Development Plan

 To discuss your training requirements and how this course can work for you, please contact us.